Comm 302 ePortfolio
Emily Mickelson
A Lifetime of Creations
Professional History
My Experience
Administrative Assistant
Coordinate and execute marketing campaigns to build long lasting relationships with current and future clientele
Enter business related transactions on QuickBooks
Manage daily schedule of busy Real Estate Agent
Accompany agent on sales presentations
Prepare presentation materials
Assist in market research to targeted market groups for agent.
Teller
Provide account services to members
Handel loan payment transactions as well as deposits, withdrawals, cashier’s checks, money orders, and cash advances
Cross sell credit union’s products
Follow policies and security procedures
Maintain and organize members personal information while keeping information confidential
Front of House
Create a positive experience for 40-60 customers per hour in an upscale artisan deli
Resolve customer issues using my own judgement to ensure continued customer loyalty
Ensure highest and best use of my time by alternating between the front and back of the house, depending on the skillset of the front house and back house team.
Build knowledge and skills in all aspects of the daily operations
Grow revenue through suggestive upselling with roughly 30% of customers daily
Train new hires on front of the house duties